How to prepare for us

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Prep the areas to be cleaned. pick up anything on the floors, and move as much items that can be moved. Have a spot in the drive way open for our van. The hoses run from our van into the house, so parking closer to the entrance is best. Our van carries 200 ft of hose max, so not all locations are accessible with our system. If you have a car in the garage, and need it out durning cleaning please move it prior to our van blocking the driveway. If any pets are home, have them secured front door and any gates will need to be open. We will dry vacuum first but if there is heavy soils(Heavy debris, cat liter, construction dust, excessive dust build up) we ask that you do the best you can before our arrival, so we can do our best. Our system dry vacuums all rooms first, then starting at the back rooms we work our way out. Everything should be ready to start cleaning. Do not wait until we get there to start moving furniture or prepping for cleaning this will delay the job and cost more or will not allow enough budgeted time to complete job. If extra furniture moving is needed or pet stains please discuss with us beforehand so enough time can be budgeted to complete the job. A outside hose bibb water supply must be available. Estimates by phone are not a guarantee price, A guaranteed price can be given once the job is seen. Estimates are valid for 15 days.

We ask that you move as much as possible before our arrival. We will move select limited furniture that 1 person can safely move without any risk of breaking any items. We will move sofas, end tables, coffee tables, chairs, ottomans, and other unloaded smaller items. we will not move beds(we can clean  under if clear) large sectional sofas, large dinning tables, entertainment centers, TV and TV stands, computer stations, water coolers, loaded bookshelves, antiques, potted plants, any plugged in electrical items, any budget particle wood furniture, any other large breakable items. Mission Floor Care is not responsible for any broken items while moving such items to clean. Overloaded furniture, weaken or previous broken/repaired furniture should be pointed out to us to avoid risk of breaking, Mission Floor Care is not responsible for any electric cords, internet connections, computer cables, first alert systems, alarm systems, etc. that may become disconnected durning cleaning, any such items should be pointed out.  Valuable furniture, and glass/breakables should be move out of the cleaning areas. Any furniture that is moved is placed on foam drying blocks(furniture may not be put back in exact place and can be off by a few inches either way). Drying blocks should stay in place for 24 hours. We do not return to remove drying blocks. Return trip is available for a 85.00 fee at earliest availability. 

Durning our cleaning process there are wet floors and hoses ran through the house. Durning this stage there is a trip, slip and fall risk. Mission floor care will not be held responsible for any injuries if a slip and fall happens. We ask for all residents to stay clear of the cleaning areas to avoid any risk. Any furniture that is moved will have a foam or plastic square under it, and should stay in place for 24 jours. Our pretreatments and cleaning products all have a scent(mild),  if you are concerned of any scents please let us know. our time is valuable and we will not return to remove any scents after cleaning without a charge. We spray a damp pre treatment 1-2 area/rooms ahead of where we are cleaning/working, so the damp carpet can be a slip and fall hazard, please say off all carpet while we are working and durning drying stage. Carpet drying usually takes anywhere from 4-6 hours. Carpet with heavy soils that require a deep cleaning with more water can be damp longer. we will leave shoe covers for walking on the damp carpets after we leave. Again there is a slip and fall risk durning drying, so we recommend staying off of the damp carpet until dry. Mission Floor Care will not be responsible for any slip and fall injuries.

By Scheduling a job with Mission Floor Care, and having us in your home you are agreeing to the following terms and conditions. If you feel your carpet didn't meet our agreed upon standards, or expectations, we will re-service any unacceptable areas. Our 30 day guarantee only covers normal cleaning of removable soils. Guarantee is to the person that scheduled and paid for the job. The person that schedules the job is responsible for payment. No guarantee is implied to any 3rd party persons(tenant, landlord, seller, buyer, realtor or property manager). Guarantee only applies if cleaned within limits of manufacturers warranty(professional cleaning every 18 months max). If you are dissatisfied with any service you must notify us with in 48 hours. Please note cleaning is not restoring to new condition only removing removable soils. Not all stain are removable (see list below) pet stains, inks, paints, lighter, darker or contrast of colors/dyes, vomit, body fluids, blood, burns, friction marks. Not all spots/stains are guaranteed to be removed. We will do what is possible working within manufacturers warranty.

Yellowish spots or bleached spots also know as color loss is permanent, and not correctable. Mission floor care will not be held responsible for any correction or replacement of carpet or upholstery due to color loss. Most yellowish or bleached(color loss) is caused by something spilled or applied to the carpet previous to our cleaning. All our cleaning products have a buffered ph limit, so when we use a product it can never go above acceptable ph levels to cause any color loss spots. Most pet urine spots permanently stain, and leave a yellowish spot. Most over the counters spot removers can stain if not rinsed out and with sun contact. Some household food and beverages can permanently stain. Skin products that contain benzoyl peroxide will leave a bleached spot after cleaning. Most problem spot are visible before cleaning but not all, some spots can have color damaged dyes and once water and vacuum is applied the spot can show color loss. Mission floor care can not be held responsible for any such spots. Mission floor care is not responsible for any problems while cleaning any upholstery. Mission floor care works within all carpet manufactures recommended acceptable ph limits.

Some jobs will be rejected upon arrival, and Mission Floor Care has the right to cancel any job at any time. Any job that can not be cleaned to a healthy indoor living condition may be cancelled. The following are circumstances of jobs that are usually declined, heavy pet urine/pet damage, body fluids, blood, odors of mildew, visible mold, pest problems/ fleas/ bedbugs/ carpet beetles, heavy worn/delaminated carpets, wet or "pretreated' carpet before we arrive,  no prep work or debris/trash everywhere, occupants with comprised breathing/heath concerns, people with sensitivity to cleaning products, no one home to open up/pay invoice/sign work order, if you or or job has any unique circumstances pleas let us know ahead of time so we can discuss any  concerns. 

Proper Ventilation will speed drying time, most carpet will dry with in 5 hours, Wool and heavy soiled carpets will require longer drying time. There is a slip and fall hazard while carpet are being cleaned and drying. Avoid wet and damp carpet areas until completely dry. Mission Floor Care will not be responsible for any slip and fall injuries.

The plastic/foam placed under furniture needs to remain in place and under furniture for 24 hours. Do not put any items in cleaned areas until completely dry( area rugs, plastic office mats, towels, plastic, furniture).

Carpeting and upholstery by nature wears as time goes on and cannot be restored to new condition. Mission Floor Care will not be held responsible for any problems related to the following: wear, fluffing, blooming, shading, pool lines, these problems cannot be changed by cleaning, and may be highlighted. Color fastness of certain materials depends on quality of dyes and manufacturing. Some Area Rugs can ripple have dye problems, brown out, wick soils from backing and never lay flat again. Area rug should be taken into a shop that specializes in rug cleaning, and only cleaned on location at owners risk. No Guarantee on any area rug cleaning. Some upholstery, carpet and rugs may fade, have color loss or bleed. Aged seems, backings, sun damage or deteriorated carpet may ripple, rip, or fray. Removal of all stains is not guaranteed. Upholstery cleaning is at owners risk, Mission floor care is not responsible for any problems while cleaning any upholstery. 

Some spots/stains are often difficult or impossible to remove. If any spots/stains remain after regular cleaning, restoration procedures may be required at additional cost, and will be discussed before. Restoration procedures use stronger and more aggressive cleaning methods/products that can change texture, color, or even enhance the problem. Such spots/stains are ink, cosmetics, coffee, paint, pet stains, wine, vomit, body fluids, blood, some foods, vitamins/health mixes and powders, furniture stain, red/blue beverage, mildew/mold, and the like.

$90.00 Fee for Cancellations without at least 24 hours notice unless heavy rains. $90.00 fee for no shows or lock house, no water, no power or any other reasons we arrive and cannot start at agreed upon time.

We offer a 30 day guarantee on all services. Guarantee is to the person who scheduled and paid for the job, no guarantee is implied to any 3rd party persons. If you are dissatisfied with any service you must notified us within 48 hours. Please note carpet cleaning is not restoring to new condition only removing removable soils, and not all stains are removable. We will re clean any unacceptable areas if a removable water base or removable oil base spot re appears free of charge with in 30 days. Some restriction apply certain spots/ spills that are into pad have no guarantee. Pet stains, art products, inks, household items that can lighten/color loss, bleach, benzoyl peroxide skin products, vomit, body fluids, blood, color contrast stains, dyes, potting soils plant stains, furniture stains that have transferred to carpet have no guarantee. we will remove all removable spots/stains possible working with in manufactures warranty. Carpets that are out of manufacturers warranty have no guarantee. Carpets that have not been professionlly cleaned every 18 months have no guarantee. Carpets that have been dry cleaned have no guarantee, Carpets that have urine contamination have no guarantee. Carpet that is installed incorrectly (not powered stretched) rippled, aged seams, degrading construction have no guarantee. Carpets that have been previous cleaned by a home machine, rental machine, or excessive spot cleaning have no guarantee. 

we have the right to refuse any job at any time. If we pass on a job its usually because the job is not for us, either outside our scope of work or outside reasonable customer expectations. 

A true professional cleaner will have stronger and more effective cleaning agents and equipment than any home owner can rent or buy. Not to mention the years of experience, training, and the supplies available to the professional.

We see it a few times a year where a home-owner creates major problems with the do it yourself machines,and over the counter spotters. Most of the time correctable, but not always and ends up being costly. this item.

This occurs when liquids are spilled into a carpet. The liquid passes through the backing and into the carpet pad where it is absorbed and can spread out much larger than the size of the spot on the carpet surface making it difficult to extract the liquid completely the first time. Once the padding has absorbed a liquid it is very difficult to extract and should be replaced to stop the spot from returning. In some cases it may be as far down as the sub-flooring which must be replaced to completely fix the problem. This is especially true in pet accidents. Technical term known as Wicking which is defined as The capillary action causing deep carpet soils and other organic substances to move towards the end of the carpet fiber during drying. A common cause of "browning".

Knowledge of how much liquid is actually in the carpet is important to determine the course of action. In minor cases where the spill is only as deep as the backing, repeated extraction will normally fix this problem.

Another reason is that there may be detergent left behind by the customer or previous cleaners from spot cleaning which hasn't been completely rinsed out. This will attract new soil to that spot and show up darker than the rest of the carpet. This however can be fixed with rinsing and cleaning.

Also the carpet may be on a concrete floor and the floor was not properly cleaned and sealed before the carpet was laid down, this creates a kind of bottomless pit of soil because there is no barrier between the carpet backing and the pours dusty concrete, plus their could be a wide variety of foreign objects under the carpet like mud, staples, nails, etc...

This is usually the first question we get asked over the phone. Most of the time the average home owner doesn't know what else to ask, or they say they are calling around getting estimates. Well I think we have all been upset when buying something cheap and finding out cheap price usually means cheap service or products. Most home owners don't know what to ask or much about the services they are being quoted a price for, so making a decision on a low price alone sometimes becomes sometimes that cost more in the long run..

Most professional companies in all in home trades have a low priced competitor and most of the "low ballers" will be out of business in less than 2 years. The so called low ballers will give a low price over the phone only to get into your house and try to up sale. Many of the up sales should be included in a professional cleaning such as, pre- treatment, vacuuming, spotting, we have even heard of water dump charges, and mileage charges. Most low priced carpet cleaners don't carry insurance, and the employees are subcontracted and paid on commission. These low ballers don't care about repeat business or referrals just about making a quick dollar. Most low ballers use out-dated equipment, old oil leaking vans, out dated chemicals, and have no training.

A professional company like us have overheads and time spent elsewhere then in the clients home all these factors have to be looked at in our pricing. We do not just pull a number from the sky to charge. Our charges have to cover Insurances, workers comp, health insurance, warehouse space, office equipment, supplies, training, company vehicles, gas and maintenance, and many more things.

Our residential carpet cleaning prices are in the range of $.38 to $.44 cents a square foot with a call out charge starting at $210.00 empty move out/240.00 occupied for the first 2-4 areas up to 550 sq/ft max, then billed by the sq/ft after that for the average carpet cleaning. Some situations may be more, for instance, pet stains require more work and usually two visits, red cool aid stains, ink, paint, heavy grease/oil, dye spots and human body fluids. Any extra charges are always discussed before hand and a work order written out. not all stains/spots are guaranteed to be removed

​Today's modern truck mounted machines, with proper use, should allow routinely lightly soiled carpet to dry within 3-5 hours. Allow longer drying times for dirty highly soiled carpets(Atmospheric conditions greatly influence the drying time). Under ideal conditions, such as hot, dry summer days, and cold winter days with high indoor heat, carpets and upholstery can dry quickly. It is very important to dry carpets as quickly as possible, not only to reduce inconvenience to the customer, but more importantly to prevent the start-up of the mold and mildew growth process, which begins in as little as 36 hours.

Truck mounted systems are the most powerful yet gentle way to clean carpet and upholstery. These machines can produce water temperatures up to 230 degrees F. Temperatures over 180 degrees F. are much more effective in cleaning and dislodging soil and spills from carpet fibers. Also, the hotter the water used, the shorter the drying time as there is faster evaporation.

Portable electric machines that can be rented don't have the necessary heat to remove soil efficiently, thus over-wetting can occur, and with the lack of suction power, carpets take too long to dry and leave behind embedded soil and detergent.

Another problem caused by using these home or rental machines is once you have cleaned a carpet that contains spills, you have made cleaning the carpet much more difficult later, because these machines do not have the vacuum power to lift spots from liquids spilled into the carpet. These spots can contain sugars, coloring and salt. Once they are pushed into the backing and padding of the carpet instead of being extracted the spot will almost always re-appear on the surface later because of it's depth. Repeated use of these machines will drive the spots even deeper into the padding and some cases into the sub floor making removal of the spot completely, almost impossible.

Some of the rotary dry cleaning machines can damage carpet fibers by fraying and destroying the factory heat set twist to the yarn and prematurely remove loose yarns that cut pile carpets have to increase density, thus increasing fiber loss and shortening the life of the carpet. Dry systems only clean the surface so if a spot is deeper than the surface it will remain or reappear.

Mission floor care is currently using the most powerful van powered unit in San Luis Obispo county. Our Butler system produces high vacuum, and is powered by the vans 6.0 v-8 engine, more power means cleaner, dryer carpets. all dirty water is carried in our van and disposed of at our shop.

No, soil is what changes the appearance and texture of carpet fibers. This happens when dirt is scratched through the carpet from foot traffic causing a dull look to the carpet because light is no longer refracting the same way through the fibers. This can even remove a certain amount of color and will damage protection applied by the factory.

Professional technique of a properly trained carpet cleaning technician will not allow any damage to occur or moisture to penetrate the backing of any carpet. With proper cleaning agents along with our high tech truck mounted machine, routine cleaning of your carpets is now more beneficial than ever before, thus extending the life of your investment and reducing contaminants in your home environment.

So go ahead and have those carpets cleaned as often as you like, the less dirt in your carpets the longer they will last, and the better they will perform if a stain should occur.